{"id":7264,"date":"2013-01-31T09:00:00","date_gmt":"2013-01-31T08:00:00","guid":{"rendered":"https:\/\/smalltalks.eu\/blog\/?p=7264"},"modified":"2026-10-16T15:39:00","modified_gmt":"2026-10-16T13:39:00","slug":"repenser-linformatique-john-seddon-oredev-2010","status":"publish","type":"post","link":"https:\/\/smalltalks.eu\/blog\/2013\/01\/31\/repenser-linformatique-john-seddon-oredev-2010\/","title":{"rendered":"Repenser l&#8217;informatique (John Seddon &#8211; \u00d8redev 2010)"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"John Seddon - Re thinking IT keynote speech (full - all 3 parts)\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/-0TWCcPqeM4?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">\u00ab Tr\u00e8s belle conf\u00e9rence sur l&#8217;organisation des structures de service, avec un accent particulier sur les service desks et les centres d&#8217;appels (avec humour, ce qui ne g\u00e2che rien\u2026). \u00c0 voir absolument ! \u00bb<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">John Seddon, psychologue du travail et fondateur de Vanguard, pr\u00e9sente l&#8217;approche syst\u00e9mique des organisations de service : les v\u00e9rit\u00e9s contre-intuitives d\u00e9couvertes par les managers qui appliquent sa m\u00e9thode, et une autre fa\u00e7on de d\u00e9velopper l&#8217;informatique, qui co\u00fbte moins et rend un meilleur service (en anglais).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voir aussi : <a href=\"https:\/\/smalltalks.eu\/blog\/?p=7179\">les DSI, derniers \u00e0 innover<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Keynote de John Seddon \u00e0 \u00d8redev, Malm\u00f6, 2010. Publi\u00e9 d&#8217;abord <a href=\"https:\/\/www.linkedin.com\/feed\/update\/urn:li:share:1369020681\">sur LinkedIn le 31\/01\/2013<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00ab Tr\u00e8s belle conf\u00e9rence sur l&#8217;organisation des structures de service, avec un accent particulier sur les service desks et les centres d&#8217;appels (avec humour, ce qui ne g\u00e2che rien\u2026). \u00c0 voir absolument ! \u00bb John Seddon, psychologue du travail et fondateur de Vanguard, pr\u00e9sente l&#8217;approche syst\u00e9mique des organisations de service : les v\u00e9rit\u00e9s contre-intuitives d\u00e9couvertes par les managers qui appliquent sa m\u00e9thode, et une autre fa\u00e7on de d\u00e9velopper l&#8217;informatique, qui co\u00fbte moins et rend un meilleur service (en anglais). Voir&#8230;<\/p>\n<p class=\"read-more\"><a class=\"btn btn-default\" href=\"https:\/\/smalltalks.eu\/blog\/2013\/01\/31\/repenser-linformatique-john-seddon-oredev-2010\/\"> Read More<span class=\"screen-reader-text\">  Read More<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[35,143,32],"tags":[],"class_list":["post-7264","post","type-post","status-publish","format-standard","hentry","category-conferences","category-theme-entreprises-et-affaires","category-theme-information-technologies"],"_links":{"self":[{"href":"https:\/\/smalltalks.eu\/blog\/wp-json\/wp\/v2\/posts\/7264","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smalltalks.eu\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/smalltalks.eu\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/smalltalks.eu\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/smalltalks.eu\/blog\/wp-json\/wp\/v2\/comments?post=7264"}],"version-history":[{"count":1,"href":"https:\/\/smalltalks.eu\/blog\/wp-json\/wp\/v2\/posts\/7264\/revisions"}],"predecessor-version":[{"id":7294,"href":"https:\/\/smalltalks.eu\/blog\/wp-json\/wp\/v2\/posts\/7264\/revisions\/7294"}],"wp:attachment":[{"href":"https:\/\/smalltalks.eu\/blog\/wp-json\/wp\/v2\/media?parent=7264"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/smalltalks.eu\/blog\/wp-json\/wp\/v2\/categories?post=7264"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/smalltalks.eu\/blog\/wp-json\/wp\/v2\/tags?post=7264"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}